Return & Refund Policy

At Purple Orchid Soapery, all our soaps and skincare products are handmade in small batches with care in Cooktown, Far North Queensland.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind, including incorrect selections or unwanted purchases.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number, a description of the issue and photos where possible.

We will assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Hygiene & Safety

For hygiene and safety reasons, we cannot accept returns of opened or used soaps, skincare or body care products for change of mind. This does not affect your rights under Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Where a product fails to meet these guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Contact Us

If you have any concerns about your order, please contact us through the Contact page on our website.

Purple Orchid Soapery
Cooktown, Far North Queensland, Australia